Posts Tagged ‘Extraordinary Customer Service’

Extraordinary Customer Service – Book Review

Friday, November 4th, 2011

Just finished reading this book called ‘The Agile Manager’s Guide To Extraordinary Customer Service’ written by Susan M. Gage.

I am impressed – fully impressed about the fact that this book contains hundreds of different useful tips about customer service, all given in less than a hundred pages. In short, every page hasĀ  one or more very useful tips – which I used to think I knew, but I just realized what a big mistake it is, when we do not implement it.

Before reading this book, the only lesson I had learnt about customer service was that it is seven times more difficult to get a new customer than to retain an existing one. I learnt many new things after reading this book. I have highlighted some of them here below.